Support Q&A
SHIPPING
What countries do you ship to? How much is shipping?
We ship to most of the countries. You can find your country from the list in the list of countries in shipping.
【East Asia】South Korea, Taiwan, People's Republic of China, Macau, Hong Kong
$145 USD
【Southeast Asia】Indonesia, Cambodia, Singapore, Thailand, Philippines, Vietnam, Malaysia
$170 USD
【West Asia】India, Sri Lanka, Pakistan, Bangladesh, Myanmar, Maldives
$225 USD
【Oceania】Australia, New Zealand
$200 USD
【Europe(1)】Ireland, Italy, UK, Austria, Netherlands, Greece, Switzerland, Sweden, Spain, Denmark, Germany, Norway, Finland, France, Belgium, Portugal, Luxembourg
$255 USD
【Europe(2)】Estonia, Croatia, Slovakia, Slovenia, Czech Republic, Hungary, Bulgaria, Poland, Latvia, Lithuania, Romania
$290 USD
【North America】Canada, USA
$265 USD
How come I don’t see my country on the list of Countries in shipping?
We try to make our artwork available worldwide but sometimes certain regions experience a high rate of lost packages, issues with customs clearance, or undeliverable addresses. Until we are able to find a secure courier service, we will not be able to ship to those countries. We are continually working on improving our shipping options so your country may be added back on the list of supported countries in the near future!
Will my works of art take longer to ship?
Since our Artwork will now ship directly from Japan the delivery times will vary greatly. We estimate your works of art will be delivered within 2-4 weeks after the shipping date.
Will this new shipping system include tracking numbers?
This service is provided as part of Japan Post's UGX (U Global Express) service.
We shall send you a tracking URL after confirming your order and shipping your goods.
I made a mistake with my address information and never received.
This, unfortunately, can happen when an address is incomplete or has been erroneously input on the buyer’s side. If the box has been sent back to us due to a mailing mistake on the customer’s end, we will ask you to pay for the reshipping cost.
We also cannot reship a box if we do not receive it back.
PAYMENT
What payment methods can I use?
We currently accept payments through shop pay, Apple Pay, Google Pay, Paypal and all major credit cards. All payments are taken through our secure checkout and we will never share any of your details with third-parties.